Highcliffe Castle - Bournemouth

Highcliffe Castle is a historic venue located in Dorset, England, that hosts a variety of events and functions throughout the year. Macintosh Foodservice Solutions were appointed by Highcliffe Castle to conduct a comprehensive review of their catering operations, operational procedures, and equipment as well as our expertise to enhance their catering services and overall operational efficiency.

Macintosh commenced the project by conducting a thorough root and branch review of Highcliffe’s existing catering operations. This involved analysing the current procedures, equipment, and staff capabilities to identify areas for improvement and spent time on site prior to gain insights into their challenges and goals.

Following the review, Macintosh provided Highcliffe with an options appraisal which outlined various recommendations to enhance their current catering services, including suggestions for upgrading equipment, streamlining operational procedures, and training staff to improve efficiency and service quality. The team at Macintosh further presented the client with a detailed report that outlined the benefits and costs associated with each recommendation.

After reviewing the options appraisal, Highcliffe engaged Macintosh to assist with the procurement of a new kitchen design, which Macintosh leveraged through their industry connections to source high-quality equipment that met the client's requirements and budget. They also provided guidance on the procurement process to ensure a seamless transition to the new equipment.